BedTap Support

We are happy to help with the BedTap app and website.

Contact support

E-mail hi@bedtap.com. Please tell us your name, the e-mail address of your account, which device you use (iPhone or Android) and what happened. Do not send your password. We normally reply within two working days.

Request account deletion

You can ask us to delete your account and personal data at any time.

Cleaners, in the app

  • Open the BedTap app and sign in.
  • Go to Settings.
  • Choose Request account deletion and confirm.

By e-mail

Send a message to hi@bedtap.comwith the subject “Account deletion request”, from the e-mail address of your account. We may ask you to confirm your identity.

What happens next

  • We will confirm the request and complete it within one month.
  • We delete your profile, job photos, clock-in locations and push-notification tokens.
  • Payroll and accounting records must be kept for the period the law requires (currently generally six years). We remove or anonymise your name and contact details in them where possible.
  • Property owners who also want their property data removed should say so in the same request.

See the Privacy Policy for details on retention and your rights.

For guests: using your guide link

  • Your host sends you a private link (it looks like bedtap.com/g/…). No account or app is needed.
  • Open it in your browser. If you have the BedTap app installed, the link may open in the app.
  • The guide shows your stay details, the entry code, Wi-Fi, local tips and emergency numbers. The entry code appears only during your stay, and some guides ask for a PIN from your host.
  • Do not share the link: anyone who has it can open your guide. If a link is lost, expired or misused, ask your host for a new one.

Frequently asked questions

I cannot sign in to the app.

Check your e-mail address and password. Accounts are created by your property owner or manager; there is no sign-up in the app. If you never received your details or forgot your password, ask the owner to reset it, or e-mail hi@bedtap.com from the address on your account.

Why does the app ask for my location?

Only when you clock in to a job. The app reads your precise location once, while it is open, to record that you are at the property. It does not track you in the background. Read more in the Privacy Policy.

A job photo was rejected. What now?

Photos are checked automatically to make sure the work is documented. Retake the photo in good light, with the whole room or area in view, and upload it again. If it keeps failing, tell the owner or contact support.

I have no internet at the property. Can I still work?

Yes, for short gaps. Clock-in, checklist changes and completion are saved on your phone and sent when the connection returns; the job shows “Waiting to sync”. Photos need a connection, so keep the app open and retry when you are back online.

My payment amount looks wrong.

Open My earnings, choose the pay period and use the dispute option to add a short note. The owner is notified and will review it. Only confirm a payment when it is correct, because confirming cannot be undone.

As a guest, my link says it has expired or does not work.

Guide links are private and valid only around your stay. Ask your host to send a new link. Make sure you opened the full link, including the long code at the end.